Posted: Feb 1, 2024

Healthcare Navigator

Salary: $21.00 - $23.00 Hourly
Application Deadline: Feb 29, 2024
Human Services

Who We Are:

With a mission to reduce poverty in its communities, El-Ada Community Action Partnership works to better focus available local, state, private and federal resources to assist low-income individuals and families to acquire useful skills and knowledge, gain access to new opportunities and achieve economic self-sufficiency.

We are those who meet alongside our honored Veterans to support an unprecedented campaign to dramatically increase successful outcomes for Veterans and their families who are homeless or at risk of becoming homeless. The SSVF Program is designed to help Veteran families quickly regain stability in permanent housing after experiencing a housing crisis and/or homelessness.

Community Action changes people's lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.

Who YOU are:

Are you an individual who cares deeply for the Veterans who have served our country and are now seeking VA Healthcare benefits or community healthcare benefits where Veterans are not eligible for VA care? Are you organized to working within case management, and coordinate care to veteran households? The Healthcare Navigator is responsible for providing services that include connecting Veterans to VA healthcare benefits or community healthcare services where Veterans are not eligible for VA care? The Healthcare Navigator provides case management and care coordination to those veteran households enrolling in healthcare. The Healthcare Navigator works closely with the Veteran’s primary care provider and the Veteran’s assigned interdisciplinary treatment team members.

Essential Duties of the Role: The Healthcare Navigator is responsible for and has commensurate authority to perform the duties and responsibilities listed below.

  • Works closely with and advocates for Veterans to assist them in communicating their preferences in care and personal health-related goals to facilitate shared decision-making of the Veteran’s care, developing a trusting and working relationship with the individual/ family seeking help.
  • Serves as a resource for education and support for Veteran households and helps identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.
  • Monitors Veteran’s progress and, maintains comprehensive documentation and provides information to treatment team members when appropriate.
  • Assists Veterans in identifying concerns or questions about their treatment or medications to develop open communication with the provider or treatment team; acting as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes.
  • Modifies services to meet the needs of Veterans best and coordinates services with other organizations and programs to ensure such services are complementary and comprehensive; directs activities to maximize effectiveness, efficiency, and continuity of care for Veterans; provides case management services to Veterans; serves as the liaison to VA and community health care programs, and represents the program in contacts with other agencies and the public.
  • Coordinates referrals to VA, community health clinics, and other programs needed to ensure access to health care.
  • Regularly consults with other team members and appropriately assesses and addresses the needs of the Veteran.
  • Develop relationships with community leaders, VA staff, and other referral networks.
  • Provides services designed to enhance client health and independent living skills, thereby promoting client housing stability.
  • Works as part of a multi-disciplinary team providing “client-centered services” and participates in case management meetings to discuss progress with cases referred for healthcare placement, maintaining timely and appropriate documentation, including progress reports to be provided to Case Managers/ Care Coordinators weekly, and as requested by the Program Coordinate(s) and Director.
  • Reports to the supervisor on all issues relevant to the program’s functioning, including the interagency referral process.
  • Participates in in-service training to develop and/or enhance knowledge and skills.

Required Experience:

  • Licensed Idaho Social Worker.
  • At least two years of experience working in social service environment
  • At least two years of experience working within VA healthcare and/or healthcare enrollment, preferred
  • The ability to work independently and to take directions
  • The ability to establish positive relationships with program participants and their families
  • The ability to establish and maintain relationships with local collaborative partners outside the agency which build community capacity
  • The ability to express and communicate ideas and knowledge clearly with reasonable organization and conciseness
  • The ability to organize one’s time and effort to meet assigned situations and work demands
  • The ability to recognize, understand and control one’s biases

Preferred Requirements

This position requires you to have the following education:

  • Valid Idaho Social Work License (LSW or LMSW)
  • Minimum of Bachelor’s Degree in Social Work

Assistance for Applicants with Disabilities

El-Ada Community Action Partnership is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you need reasonable accommodation to search for a job opening or to submit a resume, please contact us by calling (208)415-0365.

Equal Employment and Non-Discrimination:

El Ada Community Action Partnership provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All requirements are subject to change over time and will include modifications to accommodate individuals with a disability reasonably. Veterans are encouraged to apply.