Posted: Feb 6, 2024

Donor Experience Coordinator

Full-time
Salary: Annually
Application Deadline: N/A
Public, Societal Benefit

ABOUT YOU

We are seeking an additional staff position to add to our growing team of amazing people. This position will be based in the Boise office where a work anywhere model is in place. Individuals will be provided equipment and support allowing them to maintain a remote workplace and generally work from the Boise office at least two days a week or more as needed and/or preferred.

ABOUT ICF

The Idaho Community Foundation connects Idahoans to a generous statewide network through the power of collective giving. Our grantmaking, community impact work and relationships with local philanthropists have strengthened nonprofits, schools and communities in every Idaho county for more than 35 years. We believe that shared philanthropy is more powerful than giving alone.

POSITION SUMMARY

This position assists in the development and implementation of an annual work plan to cultivate, engage and steward current donors, fund holders and Legacy Society members with the Idaho Community Foundation. It is based in our Boise, Idaho office, or potentially another location from within Idaho. It reports to the Senior Philanthropic Advisor, Development.

EDUCATION AND EXPERIENCE QUALIFICATIONS

  • Bachelor’s degree.
  • Three to five years of related nonprofit experience.
  • Experience with Customer Relationship Management software and Microsoft products.
  • An equivalent combination of education and experience will be considered.

ESSENTIAL FUNCTIONS

  • Oversee and coordinate broad stewardship strategies for fundholders and donors.
  • Develop and implement services that support donors and fundholders with their respective grantmaking.
  • Oversee and coordinate new fundholder and Legacy Society onboarding process.
  • Identify customized stewardship approaches with respective fundholder types.
  • Research best practices for donor and fundholder engagement and stewardship and develop recommendations and annual plans.
  • Preparing budgets for donor engagement and recognition efforts.
  • Develop events targeted for donors, fundholders, Legacy Society members, Board members and volunteers, and professional advisors in coordination with Marketing, Communications and Event staff.
  • Coordinate CEO level stewardship activities.

SKILLS AND CAPABILITIES

  • Proven understanding of development and fundraising sectors.
  • Excellent project, time management, organizational and problem-solving skills including the ability to articulate progress, concerns and recommendations.
  • Ability to compose professional correspondence from notes, discussions or independently from knowledge of circumstances and policy.
  • Ability to interact professionally, effectively and positively with a wide variety of people, including management, staff, donors and community leaders.
  • Tact and diplomacy in addition to handling large amounts of confidential material with discretion and operating with independent judgement and initiative.
  • Experience providing support to multiple colleagues and coordinating projects.
  • Demonstrate integrity, professional maturity and strong work ethic.
  • Proficiency in Microsoft products with advanced skills in Teams and PowerPoint preferred.
  • Knowledge of how to use and maximize Customer Relationship Management software.

PHYSICAL AND OTHER REQUIREMENTS

  • ICF is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to employment is available to all qualified persons.
  • Working conditions are generally in an office environment. Occasional physical exertion, such as lifting, standing, bending, or reaching, is required.
  • Must be able to travel up to 15% of the time throughout Idaho, occasionally outside the state.

APPLYING FOR THE POSITION

Please provide a cover letter including your salary range expectation for this position. ICF provides competitive market wages dependent on education and experience in addition to an excellent benefits package. We will discuss details of the compensation package during interviews. We plan to begin reviewing resumes and scheduling interviews as soon as possible.