IT Support Specialist

A Brief Overview

To provide customer support for computer hardware, software, and other related technologies.

Essential Duties

• 50% First Tier Service Desk Activities
• 10% KTLO (Keep the Lights On) Activities
• 20% Participates in Innovation, Expansion, and Standardization
• 5% Internal Partnerships & Liaison
• 10% Knowledge Management
• 5% Purchasing

Qualifications

• Associate's degree or equivalent combination of education and experience preferred.
• 1 year experience in Information Technology customer support experience with computer hardware, e-mail, software, networks, phone, Internet, and data communications required.

Skills

• Basic skill in computer desktop hardware, software, e-mail systems, Exchange, phones, printers, LAN/WAN, and other related technologies
• Basic knowledge/understanding of servers, networks, databases, internet connectivity, and security.
• Basic ability in IT Service Management Principles - mastery of corporate standard project management governance techniques, proficiency in Change Management practices, competence in Incident Management procedures, utilization of prioritization process for Service Requests
• Basic skill in end-point technology, network technology, Microsoft Server and Cloud eco system (including AD and Office 365), backup power systems, and Identity and Access Management

Competencies

• Customer Orientation
• Oral/Written Communication
• Technical Expertise
• Analytical Thinking

MAF offers a competitive benefits package which includes affordable and rich medical (basic or HDHP), dental and vision insurance; vacation and sick leave accrual begin at date of hire; ten paid holidays per year, plus two personal days; 403(b) plan with up to 5% employer match; paid parental leave; life insurance;, both short and long-term disability. The Total Rewards package increases the base salary by an average of ~$35,000 per staff member.

MAF is committed to creating and maintaining a work environment free from any form of unlawful discrimination or harassment. As a faith-based religious organization pursuant to the Civil Rights Act of 1964, Section 702 (42 USC @2000e), MAF has the right to and does solely hire candidates who agree with our Statement of Faith and agree to abide by our Standards of Conduct.

MAF seeks to create a workplace that is intentional about Kingdom Inspired Diversity. Our commitment to our employees extends to their opportunities for personal and professional growth and development. We will make reasonable accommodation for qualified individuals with known disabilities, unless doing so would result in an undue hardship to the organization.