Medical Front Office Coordinator

JOB DESCRIPTION

Job Title:                       Front Office Coordinator—Garden City      

Date Last Revised:        May 2025

Reports to:                    Director of Operations                                    

FLSA Status:                  FT hourly, Non-Exempt

Salary:                           $18-$20/HR DOE

TO APPLY: Please send your resume and a cover letter to,
Josh Campbell, Director of Operations--Email: [email protected]. In your cover letter, please included what most interests you regarding working at Genesis and what a growing personal relationship with Jesus Christ means to you.

Job Summary

The Medical Front Office Coordinator is responsible for coordinating front office components of Genesis Community Clinic in collaboration with clinic staff and volunteers.

Duties and Responsibilities

Reception – Provide public “face” of organization to guests, volunteers, and patients

• Cheerfully provide frontend greeting and phone reception
• Receive and sort mail
• Assist clients/patients as needed with questions or direct them to the appropriate staff person
• Check medical and dental patients in and out for appts.

Medical clinic collaboration–Collaborate with clinic staff regarding appropriate front office duties

• Accurately record, organize, update and store patient information in the EMR system, with specific emphasis on HIPAA compliance
• Resolve inaccurate patient billings
• Schedule, confirm, and maintain patient appointments 
• Maintain and create processes and procedures for front office operation, including set-up and break down from medical clinic
• Manage all medical records requests
• With medical team, ensure all needed results and provider notes are in individual charts before patient visits
• Assist in the refill process with patient medications as needed
• Oversee and train front office volunteers
• Complete monthly statistics
• Process new patient applications
• Collaborate with Medical Clinic Coordinator to ensure quality control in the clinic

Facility maintenance coordination —Ensure facilities are in optimal working condition

• Order and stock office and kitchen supplies
• Coordinate and ensure cleaning of break room
• Ensure completion of all facility maintenance needs (e.g. plowing, broken items, etc.)
• Maintain the professional appearance of the waiting room and front office
• Coordinate with IT support to ensure optimal performance of internet and phone systems

Safety Officer—Ensure facility safety procedures are in place and staff are trained to follow them

• Keep Emergency Procedure manual up to date
• Ensure clinic follows OSHA requirements
• Train staff, at least annually, on safety procedures and policies, keep documentation verifying completion of training
• Ensure safety equipment (fire-extinguishers, smoke alarms, etc.) are in good working order

Other Duties as Assigned

Minimum Qualifications

• A committed Christian, demonstrating a growing personal relationship with Jesus Christ.
• High School Diploma or equivalent
• Fluency in Medical Terminology
• Ability to manage various statistics
• Prior experience in the medical field
• Ability to stay highly organized and accurate in a fast-paced environment
• Adaptable and a team player
• Proficiency in standard Microsoft Office applications, such as MS Outlook, MS Word and Excel. 
• Ability to learn and use patient information management systems
• Ability to maintain client confidentiality and follow strict federal regulations
• Ability to prayer for patients

Superior Qualifications

• Bilingual in Spanish
• Proficiency using EMRs, specifically athenaClinicals
• Experience managing the physical plant of a facility
• College degree or vocational certificate in health-related field

Working Conditions and Physical Demands

• Ability to sit, stand, bend and stoop for periods of time
• Ability to exert up to 25 pounds of force occasionally
• Ability to work in a stressful environment
• Ability to respond to emergency/crisis situations
• Exposure to noise
• Exposure to blood and/or body fluids

TO APPLY: Please send your resume and a cover letter to,
Josh Campbell, Director of Operations--Email: [email protected]. In your cover letter, please included what most interests you regarding working at Genesis and what a growing personal relationship with Jesus Christ means to you.