Director of Shop Operations

Overview

The Boise Bicycle Project seeks a Director of Shop Operations to ensure that bicycles, bicycle repair, and bicycle education are available to our entire community. 

The Director of Shop Operations’ primary goal is to direct shop staff’s work in the DIY shop and warehouse to ensure accessible access to cycling in our community while facilitating sustainable income streams and recycling efforts. Through education, leadership, shop sales, and membership, the Director of Shop Operations fosters an empowering environment where all have access to bicycles. 

Job Responsibilities

Bike Shop Leadership, Strategy, and Management

• Manage, organize, and empower Shop Staff: Facilitator, Shop Coordinator, Sales Lead, and Mechanics/Educators

• Create, implement, and achieve budget and impact goals alongside your team, including:

  • Refurbished bicycle production and sales goals 

  • Recycled and new parts sales goals, including online sales 

  • BBP Membership enrollment goals 

  • Impact goals: shop offerings, people served, bicycles recycled 

• Implement and maintain systems for refurbished bike builds, work trade programming, quality control standards, and volunteer and staff development

• Create and support impactful roles for volunteers to support the shop, tear apart, and warehouse/recycling operations

• Create, communicate, and enact shop policies for customers, staff, and volunteers

• Set and maintain standards for inclusive and educational customer service on the shop floor for staff, members, volunteers, and program participants 

Online Sales Systems and Maintenance

• Oversees BBP’s online sales systems and processes, ensuring the eBay program is organized, efficient, and aligned with shop goals.

• Coordinates with the Sales Lead and shop staff to maintain a consistent flow of listings and shipments that support annual revenue targets.

• Provides guidance and structure for inventory organization, storage systems, and warehouse layout to support both in-shop and online operations.

• Ensures the warehouse remains a clean, orderly, and safe workspace that reflects BBP’s professional and community-focused values.

• Works with staff to identify opportunities to improve efficiency, space use, and product flow between donation intake, refurbishment, and online sales.

Outreach about Shop Services and Membership

• Responsible for ideation and implementation of messaging and long-term strategy in promotion of sales, membership, and shop use 

• Utilizes sales and marketing data to refine messaging and strategy in real time, promoting BBP’s retail space in several media streams 

• Works with our Shop Facilitator to deliver, improve, and coordinate BBP’s membership materials, deliverables, and enrollment campaigns, including but not limited to: 

  • Membership surveys and feedback 

  • Membership outreach and communications 

  • October and spring membership drive 

Warehouse & Recycling Oversight

• Oversee warehouse organization and recycling processes to ensure safe, efficient, and sustainable operations.

• Maintains systems for recycling tracking, storage layout, and material flow throughout the warehouse.

• Coordinates with staff and volunteers to meet recycling goals and maintain orderly storage of donations, parts, and equipment.

• Supports interdepartmental needs by providing organized warehouse space for programs and events.

Qualifications, Skills, and Requirements

• A passion for BBP’s mission and the nonprofit sector 

• 3+ years of experience in management/assistant management. Experience at a Bicycle coop or for-profit bike shop is a plus, but we’re specifically looking for on-the-job experience managing a budget as well as employees.

• Experience in running and organizing POS software, managing payroll and scheduling, inventory control, projecting budgets, and analyzing sales and marketing data. 

• Experience using social media, newsletters, and other media to market and spread awareness about BBP shop services and sales. 

• You enjoy working with people from all walks of life, all backgrounds, and all ability levels. 

This is a 40-hour/week job located in Boise, Idaho. Weekend availability is required. 

Starting salary: 58,000 - 65,000, pending experience. 

Benefits

• 100% BBP-covered health insurance, 120 hours paid vacation + 1 week-long holiday in December, 80 hours sick leave, employee assistance program, simple match IRA, monthly bicycle commuter benefits, and deep bicycle industry discounts 

How to Apply

• Review BBP’s mission, vision, and values below before applying.

• Submit the following to [email protected] :

  • Resume and a cover letter, including:

    • 1 example of a time when you thought outside of the box to work with staff / hit revenue goals

    • 1 example of past history working with community benefit organizations

    • 1 example of how bicycles have impacted your life or someone close to you

Posting date: 10/14/25 - Priority will be given to applications received by 11/4/25 

Commitment to DEI

The only way BBP can achieve its mission is by creating inclusive spaces in our shop, on our rides, at our events, and in our community for groups of people who have systematically been marginalized. We want to reaffirm our ongoing commitment to black, indigenous, people of color, all bodies and abilities, LGBTQ+ people, and other marginalized communities. We will back up this commitment with actions, outcomes, and continual evaluation. We invite you to join us in this work with courage and curiosity!