Camp Operations Director

                                                               Camp Operations Director

Classification:                         Salary

Position reports to:                Director of Operations

Position approved by:           Board of Directors

Position supervises:               Maintenance, Kitchen, Guest Services, Housekeeping, and Volunteers

Location:                                Fairfield, Idaho (on-site April-October when guest groups are on site, lodging

                                                available) Off season (November – April) is a remote/hybrid work with one day

                                                per week in the Boise office. Must be an Idaho resident and able to travel to

                                               site as needed.

About:

Hidden Paradise is Idaho’s first medically accessible and adaptable camp property. Camp is a welcoming space designed specifically for guests with medical needs to safely connect with nature and each other. Hidden Paradise is owned by and home to Camp Rainbow Gold, an independent nonprofit company serving Idaho children diagnosed with cancer and their families. Other nonprofit organizations, programs, and retreats serving those with medical, physical, emotional, or mental health challenges lease the site when not in use by Camp Rainbow Gold.

Job Description:

The Camp Operations Director (COD) of Hidden Paradise (HP) leads with both heart and strategy ensuring that every aspect of camp operations reflects our mission, values, and vision for growth. Responsible for the health and vitality of the facility, programs, and business, the COD will oversee operations from staffing and accreditation to leasing and maintenance, while positioning Hidden Paradise for long-term success and sustainability.

Responsibilities

• Drive the programs, strategic plans, and financial sustainability while managing the Hidden Paradise facility.
• Administers fiscal oversight and is responsible for monitoring the monthly budget to ensure the facility is remaining within its guidelines.
• Recruiting, promoting, and training of all staff.
• Promote active and broad participation by volunteers in all areas of the organization’s work.
• Oversees the compliance of American Camp Association Accreditation, health department regulations, and city and county codes.
• Soliciting in-kind donations and financial support will be necessary when dealing with vendors and purchasing.
• Maintain relationships with camp neighbors, vendors, partners, contractors, local authorities, and other local and national camps.
• Executes and completes tasks in the HP Strategic Plan and annual goals.
• Facility management will include the oversight of all programs offered (archery, ropes course, tents, bikes, etc.) as well as their equipment and supplies necessary.
• Regular communication with the CEO and DOO and keep them informed on the condition of the facility and all-important factors influencing it.

Guests Groups

• Manage the Guest Group Coordinator to ensure processes are accurate, timely, strong communication and an overall strong customer service experience.  
• Assist Guest Group Coordinator in building a rapport with the guest groups to include program meetings to determine their needs and ensure we continue to provide our high standard of customer service.
• Provide support while on site to ensure they have a safe and fun experience.  
• Manage program support staff and guest groups when Guest Group Coordinator is offsite.

Qualifications/requirements include:

• Bachelor’s Degree or related experience
• Excellent communication skills (written and spoken)
• Valid Driver’s License
• Must live onsite April – October 31^st. On-site lodging provided
• Strength and endurance are required to maintain constant supervision of camp staff in a rugged setting, with minimal time off during camp operation.
• Strong problem solving and interpersonal skills
• Completion of a successful national criminal background check

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, and handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.